Frequently Asked Questions (FAQ)
1. What photography and videography services do you offer?
We offer professional photography and videography services including events, weddings, portraits, commercial shoots, brand content, and promotional videos. Custom packages are available upon request.
2. How do I book a session?
You can book by contacting us through the website form, email, or phone. A booking is confirmed once availability is verified and a deposit (if required) is received.
3. Do you require a deposit?
Yes, a deposit may be required to secure your booking date. The amount and payment terms will be shared at the time of booking.
4. What is your cancellation or rescheduling policy?
Cancellations and rescheduling are subject to our service agreement. Please notify us as early as possible. Deposits may be non-refundable depending on notice period.
5. How long does it take to receive photos or videos?
Delivery times vary depending on the project. Typically:
Photography: 5-7 days
Videography: 2-3 weeks
Final timelines will be confirmed before the shoot.
6. How will the final files be delivered?
Final photos and videos are delivered digitally via a secure online gallery or download link. Physical media can be provided upon request.
7. Do you edit all photos and videos?
Yes. All delivered content is professionally edited to match our creative style. RAW files are not provided unless specifically agreed in writing.
8. Who owns the copyright to the photos and videos?
Unless otherwise stated in the contract, Frame Stop Studio retains copyright ownership. Clients receive usage rights as outlined in their agreement.
9. Can you use my photos or videos for your portfolio?
Yes. We may use selected images or videos for our portfolio, website, and social media unless you request otherwise in writing.
10. Do you travel for shoots?
Yes, we are available for travel. Travel and accommodation costs may apply depending on the location.
11. What equipment do you use?
We use professional-grade cameras, lenses, lighting, and audio equipment to ensure high-quality results for every project.
12. Do you offer customized packages?
Absolutely. We tailor our services to fit your needs, budget, and creative vision. Contact us to discuss your project.
13. What happens if there is a technical issue?
We take every precaution, including backup equipment and files. In the unlikely event of a technical failure, our liability is limited as outlined in our Terms & Conditions.